Is the free prototype really free?
Yes. No payment and no obligation. Within 48 hours we set up a working version in your business name on our test system, so you can send it an enquiry from your own phone. If you go ahead, we build the live version on your own accounts.
Do I need to learn new software?
No. Enquiries come to your phone by text and email, the way you already work.
Whose accounts is everything set up on?
Yours. Your website hosting, text messaging number, booking tool and automations are set up in your name, so you own everything and see every bill. If you’d rather we host and manage it, we can.
Who pays for the texts and call minutes?
You do, directly, at the provider’s normal price, because everything runs on your own accounts. There’s no allowance to run out of and no markup from us. We’ll estimate your monthly usage cost on the call.
Can I keep my existing website?
Yes. We connect the system to the website you already have. We only suggest a new one if your current site is losing you enquiries.
Can I use my existing phone number?
Yes, you keep your number. Calls you miss are forwarded to the system, which texts the caller straight back from a dedicated business number they can reply to.
What happens when a customer replies?
Their reply comes straight to your phone and the follow-ups for that customer stop. You take it from there.
Will the texts sound like a robot?
No. We write every message with you, in your words, and you approve each one before it goes live.
Will customers know when they’re speaking to an automated assistant?
Yes. The call assistant says it’s an assistant at the start of every call. Texts go out in your business name, in words you’ve approved, and every reply comes to you.
What does the call assistant say?
It takes the caller’s name, address, the problem and how urgent it is, then texts you a summary. It never quotes prices. You do that.
Does it work with leads from Facebook or Google Ads?
Yes. Enquiries from Facebook lead forms, Google Ads lead forms and your website all get the same instant reply.
Can I turn the follow-ups off?
Yes. Pause them, change how often they go out, or switch them off for one customer or everyone. Just tell us.
Do you work outside the UK?
Yes. We work with trades businesses in Ireland, the United States, Canada and Australia too. Prices here are in pounds, and we quote in your currency on the call.
How long does it take?
Your free prototype is ready within 48 hours. After that, Starter is usually live within a week. Growth and Pro take two to three weeks, including testing with you.
What’s in the monthly fee?
Monitoring and daily checks that everything works, updates, small changes, support, and a short monthly report of your enquiries. Texts and call minutes are billed separately by the provider, to your own account, at cost.